A mum has blasted Toby Carvery after she claims her son’s giant foot-long hot dog was served on a bun that was small she thought the chef was having a ‘joke’ – earning comparisons to ‘ET’s finger’. Irayna Coleman-Green blasted the pub chain when the foot-long super-pig hotdog she ordered for her son on Monday [April 18th] was placed on what appeared to be a comically small amount of bread.
The mum-of-three says the accompanying house salad for 14-year-old Oscar Coleman-Green’s meal consisted of just a few slices of raw carrot and cucumber and didn’t even feature any lettuce. Optician Irayna filled up her plate from the carvery with retired firefighter husband David Green, 53, Felix Coleman-Green, 12, and nine-year-old Nancy Coleman-Green and sat down at the table.
Oscar was disappointed when his hotdog arrived shortly after on a measly three-inch long piece of bread – meaning the remaining nine inches of sausage meat flopped over the sides. Worse still, it was served alongside an ‘appalling’ side salad that consisted merely of a few stalks of raw carrot and cucumber – but no lettuce.
Toby Carvery Aldenham apologized to the customer and said they were disappointed the meal ‘doesn’t reflect their high standards on this occasion’. When Irayna quizzed the waitress at the pub in Aldenham, Hertfordshire, about Oscar’s meal she checked with the chef and claims she was told that that’s ‘how it’s usually served’.
Irayna says that she was forced to ask a couple of times before the chef finally ‘allowed’ them to have some more bread, while her hungry son wolfed it down along with some macaroni cheese from the carvery. After the 47-year-old shared the paltry portions on social media, users flocked to the post branding the meal a ‘joke’ ‘unacceptable’ and a ‘disgrace’.
A Toby Carvery social media representative commented on the post apologizing for ‘any disappointment’ and directed Irayna to where she could submit an online complaint. Irayna, from Hoddesdon, Hertfordshire, said: “The bread was about three inches long and it was for a foot-long sausage. It was a bit of a shock.
“We eventually got a little bit more bread but it wasn’t the whole size of a hot dog. Maybe the chefs spend their time doing the carving stuff, it was disappointing.
“It looked like ET’s finger in a bit of a bread. It was a bit of a joke really.” The family had visited the pub as a Bank Holiday treat after visiting a nearby obstacle course and were looking forward to a hearty meal.
Irayna said: “Five of us had gone out for lunch – me, my husband and the three kids. We’d gone to this Ninja Warrior indoor obstacle course in Watford and we went there [Toby Carvery] because it was nearby.
“Meals at other branches have been fine, there’s been no problem at all, the kids love it and it’s just easy. Me, my husband and the other two kids had the carvery but Oscar decided he wanted something different so he chose that because it sounded quite nice.
“We’d all gone and got our carvery by the time we sat down and his had come up. We asked ‘have you got more bread?’ and we were told ‘that’s how it comes’.
“We were told ‘that’s how they serve it’ and I said ‘no it’s not, it’s supposed to be a hot dog’. She went back again and she came back out with a little bit more dry bread. He was starving because he ‘d been running round all day.
“I said ‘what about the salad? This isn’t really a side salad, this looks like the kids’ carrot stick starter’. There was no lettuce.
“She went back again and said ‘no that’s the side salad, that how it comes but you’re more than welcome to have some vegetables’. He ended up getting some macaroni cheese as extra on his plate.
“We’d already sat down and he decided to eat it because he was starving from all the running around. We had our big plates of food and he was lookinG at what he’d been given, so he was disappointed.
“I wouldn’t go back to that Toby Carvery. We’ve never had an experience like that at the other branches.
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“He won’t be ordered that hot dog in future, I think it’ll just be the carvery.” Irayna’s post reads: “Very disappointing lunch yesterday at Aldenham.
“A foot-long pig-in-blanket hot dog, and ‘salad’. When I asked the waitress if this was right, she went back to the kitchen only to be told that this is how it is usually served.
“I had to ask a couple of times before the chef allowed us to have a bit more bread. The ‘salad’, however, was how the salad is usually served. The waitress said I could have some veg from the carvery, which was nice of her, but I wanted a salad. This was my first visit to this particular location. I won’t go there again.”
In a separate comment she wrote: “It took a few visits back to the kitchen before the waitress brought us a bit more bread. This was actually for my son, he was hungry (the rest of [us] already had our plates of carvery), so heat it.
“Nothing was done about the salad. He went and got some macaroni cheese off the carvery to try to improve things a bit.”
Stunned social media users blasted the meal, that retailed at £7.49 on the Christmas menu. One wrote: “What a disgrace what sort of carvery serves up a meal like this. That is not even a salad.”
Another commented: “Omg is that a joke??!” One added: “WOW, I’d have demanded my money back and walked out!”
One joked: “Is that ET’s finger?” Another quipped: “That hilarious, was there a bread shortage?”
A Toby Carvery social media representative commented: “We’re really sorry for any disappointment Irayna, If you want to make a complaint about this visit, you can do so via [our website] and the Manager will respond further.” A spokesperson for Toby Carvery Aldenham, said: “We’re proud of our popular Footlong Super-Pig, so we are very disappointed one of our valued customers received a meal that doesn’t reflect our high standards on this occasion.
“We have raised this with our internal teams to investigate and would like to apologise to the guest and invite her back to have a delicious meal on us.”